Customer Service

Featured products

Moments of Magic
Moments of Magic® with Shep Hyken
In this webinar, Shep Hyken, CSP, CPAE, will explain why satisfying customers is no longer good enough.
OnDemand Webinar & DVD - $168
OnDemand Webinar Only - $99
Webinar DVD Only - $99

How to Become a Copywriting Stud!
How to Become a Copywriting Stud! by Randy Gage
Become one of the world's highest paid copywriters! This powerful copywriting manual takes you through all of the exact skills you need to become a world-class copywriter.
Book & PDF Download - $197
PDF Download Only - $177

Products

Total: 19
Applying a New Set of Metrics to Deliver Best Service for Customers
From this on-demand webinar you will understand some of the secrets behind Amazon's® success along with other best service leaders such as Fiserv's CheckFree® division and T-Mobile®. You will also learn how to design and apply a new set ...
Our price: $99

Capture The Mind, Heart and Voice of Your Customer
Success in challenging times is more dependent than ever on understanding and delivering what customers want. Leaders agree that customer satisfaction and excellent service are keys to enterprise success. But ask any 10 employees what service means or who the customer is. You wil...
Our price: $99

Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve
With smartphone adoption on the global rise, contact center leaders are challenged with integrating mobile customer support into their already channel-crowded centers. Sarah Stealey Reed and the International Customer Management Institute (ICMI) have been surveying contact center...
Our price: $99

Creating and Analyzing Customer Satisfaction Surveys
The importance of understanding customer needs and expectations cannot be overstated. This knowledge can and should be the cornerstone on which an organization determines its overall direction and strategic business plan. Feedback from your customers can be utilized to: identif...
Our price: $99

Creating Loyal Customers With Great Customer Service
By participating in this on-demand webinar you will gain a greater understanding of the difference between organizations that are product vs. customer focused, as well as the initiatives and accountabilities involved in developing and executing a customer focused strategy. Thr...
Our price: $99

Customer Service Best Practices for Social Media
Without a good understanding of social media best practices, businesses put themselves at risk for customer frustrations to go viral, spreading negative news, lowering credibility, and greatly impacting the ability to compete with those companies who get social media right. This ...
Our price: $99

Developing Phrases and Free-Style Scripts that Help You Communicate with Power, Tact and Skill
Want to increase your influence, impact and leverage with your customers? Discover successful communication tips and techniques. If you’re looking for the words (not just communication theory), this is the live webinar for you. In this webinar you will learn how to get out of t...
Our price: $99.00

E-mail Tips and Strategies That Elevate CSRs to Customer Contact Professionals
Email is quickly becoming one of the bigger drains on employee time and corporate productivity and profitability. Ineffective, improper, incorrect or poorly crafted email messages waste time and drive customers away. On the other hand, customer-focused emails save time, increase ...
Our price: $99

Handling Negative Comments and Attacks From Customers
Disrespectful callers got you down? Learn techniques that will help you bounce back, so you can be on-your-game … every time. Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to your health and well-being. Not only...
Our price: $99.00

How May I Help You? Controlling Your Emotions With Customers
We have all been engaged with a customer service representative who says "I can help you with that"; even before they know what our concern is about. They seem detached and programmed to interact in an almost inhuman way. The great customer experiences are built...
Our price: $99